At KnifeHero, operated by R&R Dynamics LLC, we want to ensure your complete satisfaction with every purchase you make from us. Below is our comprehensive shipping and returns policy to guide you through the process. If you have any questions or concerns not addressed here, feel free to contact us at [email protected].

Shipping Information:

  1. Processing Time: Orders are typically processed within 1-2 business days of receiving payment confirmation. Please note that during peak seasons or promotional events, processing times may be slightly longer.
  2. Shipping Method: We ship via reputable carriers such as USPS, UPS, or FedEx to ensure reliable and timely delivery of your orders.
  3. Shipping Rates: Shipping costs are calculated based on the weight of your order, destination, and the selected shipping method. You can view the shipping charges at checkout before completing your purchase.
  4. Delivery Time: Delivery times vary depending on your location and the shipping method chosen at checkout. Standard shipping within the contiguous United States usually takes 3-7 business days, while expedited shipping options are available for faster delivery.
  5. Tracking Information: Once your order is shipped, you will receive a confirmation email containing tracking information so you can monitor the progress of your delivery.

Returns and Exchanges:

  1. 30-Day Return Policy: We offer a 30-day return policy from the date of delivery for most items. If you are not satisfied with your purchase for any reason, you may return it for a refund or exchange, provided the item is in its original condition and packaging.
  2. Return Process: To initiate a return, please contact us at [email protected] with your order number and reason for the return. Our customer service team will guide you through the return process and provide you with a return authorization (RA) number, along with instructions for returning the item.
  3. Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method and purchasing shipping insurance for your return package, as we cannot guarantee receipt of returned items.
  4. Refund Processing: Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days. Refunds will be issued to the original method of payment used for the purchase, excluding any shipping charges incurred.
  5. Exchanges: If you need to exchange an item for a different size, color, or style, please contact us to arrange for an exchange. Once we receive your returned item, we will ship out the replacement item promptly, subject to availability.

Gift Returns:

  1. Gift Returns: If you received an item as a gift and would like to return it, please contact us at [email protected] for assistance. We can provide you with a gift credit for the value of your return, or issue a refund to the original purchaser.
  2. Gift Exchanges: If the item was marked as a gift when purchased and shipped directly to you, you may exchange it for another item of equal or lesser value. Simply follow the return process outlined above, and indicate your preference for an exchange in your return request.

Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damaged or defective product. We will work with you to resolve the issue promptly by providing a replacement or issuing a full refund, including return shipping costs.

Contact Us:

If you have any further questions or concerns about our shipping and returns policy, please don’t hesitate to reach out to us at [email protected]. Our friendly customer service team is here to assist you and ensure your shopping experience with KnifeHero is nothing short of exceptional.